Effective Date: 5 July 2024

Golden Waffle ("we", "our", or "us") operates the website https://www.goldenwaffle.com and is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information.

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1. Who We Are

Golden Waffle is a UK and EU trademarked brand.
Business Name: Golden Waffle
Email: sales@goldenwaffle.com
Phone: +44 7999 373839
Registered Address: GRG House, Cobden Street, Manchester, M6 6NA, United Kingdom

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2. What Information We Collect

We may collect and process the following categories of data:

• Personal Information: name, email address, phone number, shipping address, billing address.

• Payment Information: securely processed via third-party payment providers.

• Technical Data: IP address, browser type, device information, pages visited, and usage behavior.

• Marketing Preferences: your consent to receive promotional communications.

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3. How We Collect Data

Data may be collected through:

• Direct interactions (e.g. placing an order, contacting us)

• Automated technologies (e.g. cookies, analytics tools)

• Third parties (e.g. payment processors, advertising partners)

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4. How We Use Your Information

We use the data we collect for:

• Processing and fulfilling orders

• Providing customer support

• Improving our website and services

• Sending newsletters and marketing emails (only if you opt-in)

• Complying with legal and tax obligations

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5. Sharing Your Information

We do not sell your data. However, we may share your data with:

• Service providers and suppliers (e.g. payment processors, delivery couriers)

• Legal and regulatory authorities when required

• Analytics and marketing tools (e.g. Google Analytics, Meta Ads) – anonymised where possible

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6. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You may disable cookies in your browser settings.

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7. Your Rights Under GDPR

As a data subject in the UK or EU, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Request deletion of your personal data

• Object to or restrict certain data processing

• Withdraw consent for marketing

• Lodge a complaint with the ICO (UK) or your national data protection authority

To exercise any of these rights, please email sales@goldenwaffle.com.

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8. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.

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9. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

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10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors.

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11. International Data Transfers

If we transfer data outside the UK or EU, we ensure appropriate safeguards (e.g. Standard Contractual Clauses) are in place to protect your rights.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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Legal Disclaimer

The explanations and information provided in this Privacy Policy are general and high-level. They are not legal advice. We recommend that you consult with a qualified legal professional to ensure your privacy practices comply with all applicable laws.

If you have any questions about this policy, please contact:
📧 sales@goldenwaffle.com
📍 GRG House, Cobden Street, Manchester, M6 6NA
📞 +44 7999 373839