Privacy Policy for Golden Waffle

Effective Date: 5 July 2024

Golden Waffle ("we", "our", or "us") operates the website https://www.goldenwaffle.com and is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Who We Are

Golden Waffle is a UK and EU trademarked brand.
Business Name: Golden Waffle
Email: sales@goldenwaffle.com
Phone: +44 7999 373839
Registered Address: GRG House, Cobden Street, Manchester, M6 6NA, United Kingdom

2. What Information We Collect

We may collect and process the following categories of data:

Personal Information: name, email address, phone number, shipping address, billing address.
Payment Information: securely processed via third-party payment providers.
Technical Data: IP address, browser type, device information, pages visited, and usage behavior.
Marketing Preferences: your consent to receive promotional communications.

3. How We Collect Data

Data may be collected through:

Direct interactions (e.g. placing an order, contacting us)
Automated technologies (e.g. cookies, analytics tools)
Third parties (e.g. payment processors, advertising partners)

4. How We Use Your Information

We use the data we collect for:

Processing and fulfilling orders
Providing customer support
Improving our website and services
Sending newsletters and marketing emails (only if you opt-in)
Complying with legal and tax obligations

5. Sharing Your Information

We do not sell your data. However, we may share your data with:

Service providers and suppliers (e.g. payment processors, delivery couriers)
Legal and regulatory authorities when required
Analytics and marketing tools (e.g. Google Analytics, Meta Ads) – anonymised where possible

6. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You may disable cookies in your browser settings.

7. Your Rights Under GDPR

As a data subject in the UK or EU, you have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated information
Request deletion of your personal data
Object to or restrict certain data processing
Withdraw consent for marketing
Lodge a complaint with the ICO (UK) or your national data protection authority

To exercise any of these rights, please email sales@goldenwaffle.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.

9. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors.

11. International Data Transfers

If we transfer data outside the UK or EU, we ensure appropriate safeguards (e.g. Standard Contractual Clauses) are in place to protect your rights.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Legal Disclaimer

The explanations and information provided in this Privacy Policy are general and high-level. They are not legal advice. We recommend that you consult with a qualified legal professional to ensure your privacy practices comply with all applicable laws.

If you have any questions about this policy, please contact:
📧 sales@goldenwaffle.com
📍 GRG House, Cobden Street, Manchester, M6 6NA
📞 +44 7999 373839