Terms & Conditions

Effective Date: 5 July 2024
Business Name: Golden Waffle
Website: https://www.goldenwaffle.com
Contact Email: sales@goldenwaffle.com
Business Address: GRG House, Cobden Street, Manchester, M6 6NA, UK
Phone: +44 7999 373839

Legal Disclaimer

The explanations and information provided in this Terms & Conditions document are general and high-level. They are not legal advice. You should not rely on this as definitive legal guidance. We strongly recommend seeking professional legal counsel to ensure your terms meet your specific business needs and legal obligations under UK law.

1. Introduction

Welcome to Golden Waffle. These Terms & Conditions ("T&C") govern your use of our website https://www.goldenwaffle.com, the purchase of our products, and your interactions with us. By using our site, you agree to comply with these T&C.

If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. Eligibility

To purchase products or use our services, you must be:

At least 18 years of age;
Have the legal authority to enter into a binding contract;
Using our website only for lawful purposes.

We reserve the right to refuse access, terminate accounts, or cancel orders at our sole discretion.

3. Products and Services

We sell waffle flour mixes, waffle machines (purchase or subscription), and related accessories. All product descriptions and images are for illustrative purposes only. While we strive for accuracy, minor differences may occur.

All offers are subject to availability and may be withdrawn at any time without notice.

4. Pricing & Payment

All prices are listed in GBP and include VAT where applicable.
Delivery charges are added at checkout.
We accept payments via secure third-party providers (e.g. Stripe, PayPal).
In the case of subscriptions, you authorise recurring charges until cancellation.

We reserve the right to change prices without prior notice.

5. Order Acceptance & Cancellation

Orders are only confirmed once full payment has been received and we send you an order confirmation.
We reserve the right to reject or cancel any order for any reason, including suspected fraud.
You may cancel your order before it is dispatched. If the order has already been shipped, please refer to our Returns Policy.

6. Shipping & Delivery

We deliver within the UK and select European countries.
Delivery times are estimates and not guaranteed. Delays do not entitle the customer to compensation.
Risk passes to the customer upon delivery.

7. Returns & Refunds

We offer returns and refunds in line with the UK Consumer Contracts Regulations:

You have 14 calendar days from receiving goods to request a return.
Goods must be unused, unopened, and in their original packaging.
To initiate a return, contact sales@goldenwaffle.com with your order number.

Refunds will be processed within 14 days of receiving returned items.

8. Subscription Terms (if applicable)

If you subscribe to a recurring waffle flour delivery or machine rental:

You will be billed monthly unless otherwise stated.
You may cancel at any time by giving at least 14 days’ notice before your next billing date.
If equipment is loaned to you, it remains our property and must be returned upon cancellation or be subject to charges.

9. Intellectual Property

All content, logos, images, trademarks (including the “Golden Waffle” UK/EU Trademark), and product designs remain the exclusive property of Golden Waffle. You may not copy, reproduce, or distribute any part of the site or materials without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by UK law, we are not liable for:

Indirect, incidental, or consequential damages;
Losses caused by user misuse, negligence, or unauthorised use;
Delays or failure due to factors beyond our control (e.g. postal disruptions, supply chain issues).

Our total liability for any claim arising out of or related to your use of our website or products shall not exceed the amount paid by you for the specific product or service.

11. Warranty & Disclaimer

Our products are provided “as is” and “as available.” We do not warrant that:

The website will be uninterrupted or error-free;
Products will meet your expectations in all circumstances.

Where warranties are required by law (e.g. under the Consumer Rights Act 2015), they will be honoured accordingly.

12. User Conduct

You agree not to:

Use our site for illegal or unauthorised purposes;
Transmit viruses or malicious code;
Interfere with or circumvent site security.

Breaching these terms may result in suspension or legal action.

13. Third-Party Links

We may include links to third-party websites. We do not endorse, control, or assume responsibility for content on external sites.

14. Termination

We reserve the right to suspend or terminate your access to our site without notice if you breach these T&C.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted according to the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England and Wales.

16. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time. Changes will take effect upon being posted on our site. Your continued use of the site constitutes acceptance of the new terms.

Contact Us:
Golden Waffle
GRG House, Cobden Street, Manchester, M6 6NA
📧 sales@goldenwaffle.com
📞 +44 7999 373839
🌐 www.goldenwaffle.com